Domestic Shipping Policy
Domestic Shipments on orders of less than $100 have a Priority shipping cost . Orders of $100 and over qualify for free standard shipping.^ (Qualifying amount must be met after any promotion or discount is applied.). Faster delivery options are available for an additional charge. See shipping options at checkout for additional information. For shipments to Hawaii, Alaska and U.S. territories, including Puerto Rico and the Virgin Islands, an additional surcharge may be applied.
Orders placed after 3:00pm PST do not process until the next business day. Orders received on the weekend (Friday after 3:00pm PST, Saturday & Sunday) will not be processed until Monday morning.
**Business Days are defined as Monday-Friday (excluding Holidays).
International Shipping Policy
Our international shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Unless otherwise noted, free shipping offers do not apply to international orders.
We offer fast, reliable shipping via FEDEX International. In some countries, FEDEX may also interface with local carriers for the final delivery of your package.
Important Notice Regarding International Shipments:
There are many country specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection.
Any duties, tariffs, or local taxes that may apply to your order are your responsibility. Be Hive of Healing cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied. Our prices do not reflect any of these additional charges. These fees are determined by a local customs office and Puritan's Pride cannot be responsible for any such fees incurred.
Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended.
International Customer Addresses
To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit.
International Distributor Information
If you are interested in becoming a Distributor of Be Hive of Healing outside of the United States, please contact us directly. You can send your company information to the following email address and someone will get back to you: [email protected].
Lost or Damaged Shipment
Please contact Customer Service at 1-818-452-4483, Extension 3, Monday-Friday from 10am-5pm PST.
90 Day Money Back Guarantee
If you ordered something and it's not what you thought, no worries. We'll gladly accept returned products, unopened, for any reason. Send the item(s) back to us within 90 days of the ship date, and we'll refund your money. Once we receive the package, we'll refund you the full purchase price of your product(s) minus tax and shipping fees via your original form of payment. If 90 days has passed since your purchase shipped and the products have not expired and are unopened, please contact us at [email protected] to see if we can accept the item(s) for a return.
If you ordered more than 1 of a specific item, only 1 of those items may be returned opened. All other items must be sealed.
Return a Product
- Contact us at [email protected] to process your request.
- Pack the products securely in a sturdy package and include a printout of your order confirmation email.
- Return the package by mail or in person to:
Be Hive of Healing
Attn: Supplement Returns
5017 Lewis Road
Agoura Hills, California 91301
Additional Important Return Notes
- Return package using your preferred shipping carrier. We recommend using insured/trackable mail for these types of returns, as we cannot be responsible for items that don’t make it back to our address.
- Allow 2-3 weeks for your return to process, although, they usually don't take that long. You will receive an email confirming your refund.
- If you are a returning patient and will be coming back for more services or supplements, we will credit your account for future use. Refunds will be processed for non-returning patients.
- International Returns may incur a second shipping charge to resend the requested replacement items.
- If you're returning a product due to a defect or an error made by us, please contact our Customer Care team for a prepaid return label.
We reserve the right to change our return policy at any time. We'll always do our best to make our customers happy by striving to handle and process returns fairly and reasonably.